Transcom is looking for Customer Experience Representative – Back-office – English
Description du poste
Transcom is looking for
Customer Experience Representative – Back-office – English
The Customer Experience Representative (CER) will act as a liaison, provide product/services information and resolve any emerging problems/issues that our customer accounts might face with accuracy and efficiency.
The service might be provided via e-mail, chat, web, social media or any other means of communication required by the service.
What’s In It For You?
A great opportunity to build a strong career within Transcom
Interesting and competitive salary package with bonuses- salary package (up to 1739 TND Gross per Month)
Performance Bonus 400 TND Gross
Presence Bonus 200 TND Gross
Chat / Mailing Bonus 300 TND Gross
Language Bonus 110 TND Gross
Excessive training and workshops
A CDI/ A SIVP contract
Work From Home option
Medical Insurance starting from your 1st training day (for you and your family members) : 5000 TND NET
Meals Vouchers starting from your 1st training day : 6 TND NET per day – After 03 months within Transcom , you will get 7 TND NET per day
Referral Bonus UP TO 500 TND NET
Guaranteed Transportation starting from your 1st training day
A variety of social bonuses and partnerships programs as benefits for our employees
Knowledge of the Client Organisation product is an advantage.
Specific training and/or work experience in Contact Centre management, commercial strategies and sales techniques is an advantage.
Office package (Word/Excel/PowerPoint): High level.
ENGLISH : C1 LEVEL
We are a global network of 26,000 local specialists, across 22 countries, passionate about providing outstanding customer experiences. Equipped with intelligent technology, we strive to be one step ahead of the newest trends as we support the customers of over 200 international companies in a variety of industries.
From reactive trouble-shooting to active solution finding.
It’s what we call smarter people experiences.
We are the voice of our clients. We are Transcom.
Right now, we are growing our virtual footprint in North America and currently hire remote employees in 32 states and 6 Canadian provinces.
Proud to be recognized by FlexJobs as #10 on their list of the Top 100 companies to watch for remote work in 2021.
We are passionate about people and look forward to meeting you! »
Vous attendez quoi ? A vos Cv’s / Mobiles : 58 309 130 / 58 309 109 / 58 309 110
Vous voulez travaillez avec des amis ? A vos recommandations !
Location: Centre Urbain Nord, Ariana 1080, Ariana
Suivez-nous: Instagram: Transcomtunisia – Facebook: Transcomtunisia
Ou Appelez-nous: 58 309 130 / 58 309 109 / 58 309 110